how to enable multi language support for IVR bots and if we switched multi language using IVR, whatever dailog tasks we created under xo platform context also will switched to another language ,
could you please share if any important kore.ai doc links there to enable multi language support for IVR bot flow
Hi @shyamalasampath484 ,
Thank you for reaching out to Kore.ai Community.
Please refer to the below documentation and confirm if that works.
- Multi-Lingual Bots: https://developer.kore.ai/v9-0/docs/bots/advanced-topics/multi-lingual/building-multi-language-bots/
- IVR Integration: https://developer.kore.ai/docs/bots/advanced-topics/ivr-integration/ivr-integration/
- Enabling Additional Languages for Universal Bots: Enabling Additional Languages for the Universal Bot - Kore.ai Documentation v7.2
Thank you,
Srujan Madderla
Kore.ai Community Team
Hi @srujan.madderla
I have tried to create experience ivr flow multilanguages for [en,te,hi], I have designed flow like this,
first i have given ivr menu for language selection , given next nodes for to change bot language, after i have used one message node for all languages prompt messages , here will it work one message node for
all languages prompts to declaraing , or will need to create a message node for each language separately
could you please provide me some details steps to design IVR multi languages flows
Hi kore
any update for this, please provide us some detailed steps to implement language switch scenario
using IVR menu options and voice commands