I am building a FAQ bot with Facebook Workpalce as the channel. Unfortunately the buttons function in workplace cuts down the longer amount of text displayed in the button.
When a user asks a FAQ, if the bot is confused between multiple questions available, by default it says “did you mean?” and displays a list of possible FAQs in buttons. But since FAQ questions generally have a longer length the workplace cuts part of text in the question which as a end result doesn’t make much sense.
I am thinking if it is possible to show the questions in the text itself instead of a button and provide the options via numbers like how it used to be when a user types help. For example:
Did you mean?
- question a
- question b
- question c
…
Please help with implementing this as this is a major issue with both facebook messenger and workplace channels. Thank you.