How to continue previous conversation with the user who comes back after closing the bot.


(Priyanshu Shukla) #1


Is there any functionality to solve the below use case?

User starts a conversation with bot.
User closes the bot.
Same user again opens the bot
Here I want to continue the previous conversation of user which is closed by user.
Is there any way to hold the previous conversation?
I am integrating this bot with a java website.

Please Help,
Thanks in advance!

(Karthik Tadikonda) #2

Hi @priyanshuwwg,

If you maintain the same user identity than it is possible to get back the history/previous conversations of respective user.

However, if you want to continue the conversation which has been stopped in the middle, platform will max maintains the context for 15mins provided if the connection is open.