How to configure time for agent status to change to away

SmartAssist
1

Hi,

We have seen that after some time without using the SmartAssist platform, the agent status is set to away automatically. Is this time configurable?

Thank you in advance for your help.

Best Regards,
Miguel

2

Hi @pei3zag ,

Thank you for reaching out to Kore.ai Community.
Configuring time to set away is not possible but we have new feature smartassist.

Please refer to the below knowledge content document for more information on the new status.

Hope this helps.

Thank you,
Srujan Madderla
Kore.ai Community Team

3

Hi @pei3zag ,

We have checked internally on this, Once the agent login’s to console the status would be available and the status won’t be changed. we can manually change it .

But when the agent is on a conversation and Once conversation turns overdue, if agent has not responded for that status can be configured.

Please refer to the below reference screenshot

image
image1537×726 82.1 KB

Hope this might be helpful for you.

Thank you,
Srujan Madderla