How long will be the user data be stored in the kore.ai

XO Platform Bot Management
1

Hi team,

May I know how long the user data will be stored in Kore.ai platform?

Best Regards,
Meem

2

Hello @meem.khan,

Data at Kore.ai is retained for 7 years by default.

For your question, it usually depends on the type of user. Here in kore, we have three different categories of data storage.

  1. Conversation History (Chat)
  2. User Profile related data.
  3. Chat bot training related data.
3

hi @sadhvi.chandra

For All the 3 different data storage the data is retained for 7 years? or it varies?

4

Hi @meem.khan

Yes, it varies based on the type of data storage and also based on the user type.
Generally for both Conversation chat history and chat bot training related data, it is retained for 7 years.

5

Thank you @sadhvi.chandra :grin:

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A followup qn, if i need to extend the chat history retention time from 7yrs to 10yrs, where should i change it?

7

Dear @ngumudavelli,

Please follow our documentation link below that talks about Data Retention in Kore.ai.

https://developer.kore.ai/docs/bots/bot-admin/security-control/security-settings/

Thanks & Regards,
Kore.ai Technical Support Team

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