How can prompt the user if no input is provided for an entity ?


(Jay) #1

Hello All,

Can we prompt the user if no input has been provided for an entity for some time and discard the task if no input after some time ?

Thanks,


(Jay) #2

Hello,

Following up on above, any help in this matter would be highly appreciated.

Thanks,


(Sameera Tumuluri) #3

Hello Jay,

Any Entity node, will have User prompt. This is where you configure the question you prompt to user.
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The default setting for any entity will be “mandatory” so usually the conversation cannot progress unless the entity value is provided.
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Within platform there is no default way to calculate the input idle time. There is a default session time out of 15 minutes for the platform. However, if you are using BotKit, this flow can be achieved. Kindly review the documentation on Botkit events

https://developer.kore.ai/docs/bots/sdks/sdk-events/#onevent

Let us know if this helps.

Regards,
KoreSupport