Hi Team,
We have requirement of talking to ChatBot of more than 1 user. For example, if we connect more than 1 Live agent in backend, can ChatBot able to receive messages from those agent or only 1 Live Agent is able to connect to chatbot?
@praful_dhone
As you may know the agent transfer is done through botkit. It is nothing but a nodejs program. If the third party system allows talking to several agents at a time, that should be implemented by the method prescribed by the third party. From Kore standpoint, the connection if for 1 bot and 1 user. After the agent transfer session is completed, the control will return back to the bot. In between, whatever is possible in the third-party system, should be allowed theoritically.
However, I am not aware of any such implementations currently. I am tagging a couple of very knowledgeable people who may be able to comment.
cc: @Subrahmanyam @harinder.bommakanti
