how can i get caller number and called number dial by caller in smart assist and also want caller session object
Apologies for the delay in response.
You can find the caller number(Customer) and called number(Support) in the Dashboard >> Interactions tab.
Please find the documentation for the same:
Please let us know if your requirement differs from the above.
Regards,
Yoga Ramya
To capture the caller ID of an inbound call to be used in a dialog flow, you add a script node to the Smart Assist call treatment flow. See the image below:
Here is the text of the script:
setCallFlowVariable(‘caller’, context.BotUserSession.channels[0].handle.Caller);
var caller = getCallFlowVariable(‘caller’);
userSessionUtils.put(‘Caller’, caller);
In a message node in an XO flow - Say "I see you are calling from a phone number {{context.session.UserSession.Caller}} "
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