Getting EPROTO Error while making service call

General
1

Hi there,

I am getting following error while making api call:
{“cause”:{“code”:“EPROTO”,“errno”:“EPROTO”,“syscall”:“write”},“isOperational”:true,“code”:“EPROTO”,“errno”:“EPROTO”,“syscall”:“write”}

The strange thing is service call works intermittently. First 2-3 time it works and then it starts giving this error.

Any idea about this error and how can we resolve this?

Thanks,
Neha Sheikh

2

Hi @nehamsheikh,

We will check the error.

However, please let us know if you are observing even while calling the API outside Kore platform i.e., in Postman.

Regards,
Yoga Ramya.

3

Api is wokring fine while calling the API outside Kore platform.
I am kind of stuck due to this issue.

Please suggest.

Thanks,
Neha Sheikh

4

Hi @nehamsheikh,

Please let us know the in which scenario you are invoking the API.
And if possible, please send us the screenshots of the API configuration and error to debug the issue further.

Regards,
Yoga Ramya.

5

I have a separate dialog task to invoke api. So by calling intent, api gets fired.

Screenshot of Service node configuration - (Removed names from screenshot)
All values are present inside context as they are set in one script node just before this Service node.

image
image1086×453 14.3 KB

Let me know if you need anything else.

Thanks,
Neha Sheikh

6

Anything on this?
I ma kind of stuck due to this issue.

Thanks,
Neha Sheikh

7

One more observation here - Error is occurring more frequently when I am working with Published task.

When the dialog task is in edit mode, service api seems to work. Error occurs rarely.

Please help.

8

Hi @yogaramya.mendu,

Anything on this?

Thanks,
Neha Sheikh

9

Hi @nehamsheikh,

We are working on this actively, we will update you asap.
Would it be feasible for you to share the API with us on our support portal?

Regards,
Yoga Ramya.