Get the conversation history and paste it to Service desk ticket

XO Platform
1

Hi, I have another use case related with chat history where I want to send the conversation that has happend between bot and user to the service ticket which will raised from within the chatbot.

How can I get that?

Thanks

2

Hello Narayan,

Thank you for reaching out to Kore.ai Community.

Please utilize Kore.ai’s Conversation History API: https://developer.kore.ai/docs/bots/api-guide/conversation-history-api/

  • This API allows you to retrieve conversation details programmatically.
  • You can filter the data based on user ID, timestamps, or other relevant criteria to get the specific conversation needed for the service ticket.

Hope this helps.

Thank you,
Srujan Madderla
Kore.ai Community Team