Get recording of call in progress

AI for Service
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1

Hello, nice to greet you, Community. I have a question: Does Kore.ai have an option or API to extract a portion of the call to then send it to a third-party service? My goal is to extract the first few seconds of the call, and the generated audio would be sent to a middleware responsible for performing voice biometrics comparison. I found a service: Fetch Call Recording (Version 2) – SmartAssist, but it doesn’t work for me since it provides the recording of the entire call, and I am only interested in the first 10 seconds.

Best Regards

2

Hi @aaoropeza ,
Thank you for reaching out to the kore.ai community

The Fetch Call Recording API in SmartAssist allows you to download full call recording for a session. However, Kore.ai does not provide any API to fetch only the first few seconds of the call.
I suggest you to download the full recording via API, and trim it to 10 seconds using FFmpeg or Python , and send it to your voice biometrics service.

Thankyou.