Get Error message "Sorry, something went wrong and I cannot complete your request now." upon opening chat

When i open the chat to test my bot i am being presented the following message

Sorry, something went wrong and I cannot complete your request now.

What can i do here?

Hello @rpoledniok

Welcome to Kore Community :clap:

Thank you for stopping by!!

It seems like your on-connect message node/dialog task is failing.

The message you have mentioned is very generic. Would you please elaborate on

  1. how exactly have you configured the bot?
  2. How have you configured the on-connect event?
  3. Is that a JS message being rendered as a part of a dialog task or is it a standalone message node?

We will need the right context on the above lines before we can help out.

Hello @rpoledniok :smiley:,

Welcome to Kore Community :clap:

That error message indicates that the dialog which got initiated has failed due to whatever reason. You may check out the details in Analyze>> NLP Insights >> Failed Task section.

Thank you for stopping by!!