I followed the steps in the following link. But when I try to chat from Genesys Messenger, It always takes the failure path and the bot is not executed.
Can someone who has done this successfully help please?
Thanks,
Ranjith
Hello Ranjith,
Welcome to Kore.ai Community.
As part on initial troubleshooting, could you please re check all the steps mentioned in documentation ?
If you are still facing the issue, please revert back with the error screenshots and HAR file replicating the issue.
Thank you,
Srujan Madderla
Kore.ai Community Team