File Uploader Plugin

XO Platform
1

Hello,

We have recently updated our bot to XO v11, and the users are reporting problems when trying to attatch files on the web client: when the user clicks on the attatchment button, a popup appears saying: Please install File Uploader Plugin…

This problem is only present on the web client embedded on our support site, not on the virtual assistant URL.

My theory is that there must be a js script we need to add to the embedded code in order for the file upload to work, but I can’t find any source to confirm this is the case, and if so, which is the js code we need to add.

Any commentary on this problem would be highly appreciated

2

Hello Mauricio,

This happens because the File Uploader Plugin is a required component for enabling attachment functionality.

To resolve this, please:

  1. Install the File Uploader Plugin package in your project.

  2. Import or load it correctly depending on whether you are using UMD or ESM modules.

  3. Ensure the plugin is initialized before trying to use the attachment icon.

Without installing and correctly integrating the plugin, the attachment feature will not work.

Thank you,
Srujan Madderla
Kore.ai Community Team

3

We are not using a project, we are simply pasting the html to embed from the web client configuration, so we have no project.

However, I tried downloading the sdk, and searching for a js file which may have the required packages and paste it into the site we’re trying to implement it, but I was not able to find it. Is this a correct approach?