Hi,
I want to know how can I achieve following use case
Use case:
when I am independently running the FAQ and dialog things are fine
But when I am running a FAQ in between the dialog , bot is responding with FAQ answer but no feedback is captured for that FAQ .I have enabled end of conversation event ,but as I have asked FAq in between so no feedback as it is resuming the current task after answering FAQ
Please tell how can I achieve this functionality
Hi @awasthividhu,
You will need to configure the “Interruption behavior” at the bot level and dialog level.
Please find the below documentation to understand more about the “Manage interruptions” configuration.
Let us know if you are still facing this issue even after configuring the interruption behavior appropriately as per your requirement.
Regards,
Yoga Ramya