Facing Amiguity with List of values Entity

XO Platform
1

I had list of values like below

  1. Display Name = all the time , Value = all the time , Synonyms = all the time
  2. Display Name = sometime , Value = sometime , Synonyms = sometime

When user says " it just doesn’t all the time . The user is getting Ambiguity response.

As you suggested, I have enclosed the Synonyms value in double quotes like below

  1. Display Name = all the time , Value = all the time , Synonyms = "all the time"
  2. Display Name = sometime , Value = sometime , Synonyms = "sometime"

But still, It’s not getting resolved and again user is getting ambiguous response.

How to stop the user from getting ambiguous response.

2

Hello @praveen.r1

As was explained in Facing ambiguity issue with List of Values entity type the key word affecting the choice is “doesn’t” which is parsed to “does not”.

LoV entity has additional processing for "not " matching, which means that the user doesn’t want this choice, with the implied suggestion that the other choices should be selected. Hence the outcome.