Entity(type selected -list of items(enumerated)) value is considered as a Knowledge graph intent and entity is getting looped

XO Platform
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Hello Everyone,

In one of the bots, I have configured entity type as list of items(enumerated) for an entity and the entity has three options/buttons in which one of the option/button has the exact word which is configured in the KG/FAQ intent.

Ideally when user type/select the option(eg - bd3) entity node should capture that value and proceed to next appropriate node but in this case the flow is routed to knowledge graph and entity node is getting looped.

Please find the attached image for the reference.

Kindly let me know if am doing something wrong or is there any other way to handle the issue.

kg

Regards,
Sumanth

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This issue is faced by myself, yet I could not find a solution.

@yogaramya.mendu @Subrahmanyam, could you please look into this issue :worried: :worried:

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Naveem, I have replied to you in the other thread about this scenario.
I really do recommend you follow my guidance.

List of Items entities will “ignore” any input if there is not a good synonym match.
An intent match may be preferred over an entity match if you have modified the advanced entity precedence setting from the default.

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