Hello,
Is there an Email API that could be used to send an email to xo 10 / xo 11 bot from another platform (Genesys) and then get the response and continue the communication.
The only 2 ways I found exist are:
- enable email channel - this is where email is logged into kore and the conversation is there
- enable sdk channel and send an email as a basic message and then receive response - but this does not allow for a seamless conversation
Thank you!