Dropdown and List template is having issues

XO Platform APIs and SDKs
1

Hi Team,

We are trying dropdown and list template in web SDK. It is working fine. But when we tried in the portal (ServiceNow) where we deployed the chatbot we are unable to view the dropdown list and List templates is also not showing web url properly. Could you please check and help on this.

Thanks and Regards,
Lakshmi J

2

Hi @lakshmij,

Please send us the relevant screenshots of the issue and how you have integrated the bot on the ServiceNow portal.

Regards,
Yoga Ramya

3

Hi team,
I have referred custom template from kore.ai documentation.
https://developer.kore.ai/docs/bots/sdks/message-templates/#Custom_Templates

Thanks,
Lakshmi

4

@lakshmij
I understand recently Kore Web-SDK/ UI dev team worked with your team and helped prove to SNOW that because of a problem at their end our minified SDK is being changed which is causing this issue. After SNOW fixes the issues it should be resolved.
@yogaramya.mendu @rajasekhar.balla