Disabled Interruption at all level but still getting interrupted

XO Platform
1

Hi, I don’t want my task to have interruption. I have disabled and set do not allow interruption.
But still when I run my task and when it reaches a digital form node and instead of opening the form, when I try to enter a utterance it prompts me with a standard response saying I found a task do you wish to run it ?

How can I fix this ? Is it not possible to completely disable interruption when a task is running and haven’t completed fully?

2

Hi Narayan,

Thank you for reaching out to Kore.ai Community
Could you please share the screenshot of the interruption settings made on the bot ?

Thank you,
Srujan Madderla
Kore.ai Community Team

3

Hi @srujan.madderla , thanks.
Please find the Snapshots below

  1. There are two tasks one Showform and the other RET
    I want the Showform task to continue even if other utterances are made.
    Below is the example where I first triggered the showform task and a form shows up. Then when I uttered another Intent the message shows up saying would you like to RUN “RET task”
    image
    image1685×931 71 KB

Below are the interruption settings for each task

For Showform task

image
image1709×532 68.4 KB

For RET Task

image
image1708×541 69.7 KB