Digital Form should be able to trigger a user-defined Dialog Task upon Cancel Form action through a cancel button or form-window X button

[harshal.mulherkar1 (Harshal Mulherkar)]

Currently, when the user clicks the X button in the top right corner of a digital form, or hits a Cancel action button on the form, the dialog task is discarded, and the bot keeps waiting for the next user input/intent. If the user has clicked the X button by mistake, there is no way to recover from this mistake unless the user knows how to restart the dialog that presented the form. We would like to request a new feature within the Form Designer that allows us to trigger a pre-defined dialog task upon form cancellation. Also, the form node within the dialog flow should allow conditional flow control such as:

if (context.forms.MyForm.submitAction == SUBMIT) then go to MSG1
else if (context.forms.MyForm.submitAction == CANCEL) then go to MSG2

[sameera.tumuluri]

Hello @harshal.mulherkar1 ,

This request is same as the usecase presented in the post:

How to detect if a Digital Form was submitted or canceled?

I have a dialog task that presents a digital form to the user. My form has a SUBMIT and a CANCEL button. If the user SUBMITs the form, the remainder of the dialog task completes as expected. However if the user CANCELs the form or uses the X button in the top right corner to close the form without submitting, the entire dialog task is discarded. Ideally I would like to know within the Dialog Task whether the user submitted the form or canceled or X’d out of the form without submitting, so that m…

Both can be achieved through the recommended workaround. It will also be submitted as an enhancement.