Digital Form is throwing error in Facebook messenger

XO Platform
,
1

Hi All,

I have used digital form to capture user input in the dialog flow. I have used it as ‘Only Form UI’. This is working absolutely fine within bot builder UI. But when i am trying to access same from fb messenger i am facing below issue,

  1. instead of getting form link as a button (which was coming when accessed from bot builder console), it is displaying raw link as shown in the attached screenshot.

  2. when i click on the form button it opens the form inline the chat widget (when accessed from bot builder console), but from fb messenger when i click on the link, it opens a new browser tab and says " The link you are trying to access has expired or is invalid. Please return to your conversation, discard the current task and restart the task.

Please close the tab manually."

Any help on this will be appreciated.

Thanks,
Dheeraj

Screenshot 2020-11-29 at 12.41.17 AM
Screenshot 2020-11-29 at 12.41.17 AM664×524 40 KB
Screenshot 2020-11-29 at 12.45.55 AM
Screenshot 2020-11-29 at 12.45.55 AM2826×418 16 KB

2

Hi @dheeraj.k,

We understand the issue.
We will analyze it further and let you know.

Regards,
Yoga Ramya.

3

Hi Yoga,

Any solution for this issue?

Thanks,
Dheeraj

4

Hi @dheeraj.k,

Did you find a solution or an explanation for your error? We think that our users are experiencing kind of the same issue via webchat channel (SDK).

Thanks and BR,

Alba