We are using the Ticket Search in ITAssist. When a customer enters “Show open tickets” it successfully shows all open tickets; however, when a customer enters “Show my tickets” it only opens recently opened tickets. We just want it to show all open tickets in both cases.
I don’t see this distinction anywhere. I have added both phrases to the ML training for Show Open Tickets and I don’t anything in the code that says if “show MY tickets” do an alternative task. Can someone point me to another location to find where I might find where to make the change.