We have a scenario for designing a Chatbot with some FAQs on APIs that we host for our clients. Questions can be like how to call an api, how to generate token, I am getting an error message “not authorised”, and range of other questions on exceptions/errors & How to’s.
Please suggest a design that we can use for bot ontology.
I initially started with categorizing the errors based on similarity, like access errors, token errors but user utterance sometime does not have these node terms in their questions.
Right now I have a flat structure with questions on errors and as many alternative questions i can think of.
Please let me know if I can design it some better way.
Thanks in advance.