I have an issue. The data that is retrieved from the data table API from kore.ai is not reflected on voice channels like Twilio/smart assist. However, it works when we test the same with a mock API.
Is there a specific configuration required for the data table to work on external voice channels? If so, could you kindly guide us with the procedure to do so?
Can you be more specific when you say the data is not reflected in voice channels. How are you sending the data in the message node? Are you following a proper channel override? Please share some screenshots and steps to replicate the problem.
I have created a data table and am using the API to retrieve the data using script node - FetchData
I am passing the variable as shown below
But this variable is not getting used on Twilio or smart assist agent.
Also, could you please elaborate on the channel override?