Customize FAQ trigger a dialog task

Hi Team

is there any way to customize FAQ? After response has being provided trigger a custom dialog task.

Hello @amelia.elizabeth.are,

The simplest way to achieve this is to use the End of Conversation Event handler.


You can find the details of Event handlers from here

Let us know if this helps.


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Thank you so much for your reply and orientation. We look on that option before but unfortunately the requirement received is depending on the FAQ type different actions need to be trigger. For example some FAQs after resolved can offer the option to transfer the call to the agent. For other FAQs instead only required ask to the user complete contact information.

Hello @amelia.elizabeth.are,

For such scenario Bokit is recommended. You can customize bot behavior using botkit events and functions.

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