Custom Dashboard

XO Platform Bot Management
1

What’s the difference between task and intent with respect to metricType ?
Also, for a particular task, how to get the success and failure tasks?

I tried out the following filter [taskName = “xyz” and metricType = “successtasks” or metricType = “failedtasks”],
but for all the tasks, the failedtasks count is coming out the same.

Is it a problem with how the filter is constructed?

2

Dear Srikar,

Thanks for reaching out to Kore Community.

You may filter by fields as below to list the dialogs both intents and tasks which were successful;

metricType = successintents
OR
metricType = successtasks and tasktype = dialog

For more information on filters, please follow our documentation link below that will help you achieve the task:

https://developer.kore.ai/docs/bots/analyzing-your-bot/custom-dashboard/#Data_Definition

Hope this helps.

3