How to display all incoming messages from webhook channel in custom dashboard
Do you mean to ask how to show message counts from a webhook channel? What is the metric you are look at for presenting in the dashboard?
Our business users requested to show the overall incoming messages from webhook on the custom dashboard
You should have access to entire chat history of any user in admin dashboard.
Overall incoming message - do you mean the number of incoming messages?
or number of user utterances from web-hook channel or number of unique users on web-hook channel?
Or total number of conversation sessions from web-hook? Please provide some more clarity.
total number of conversation sessions from web-hook
Hope you went through https://developer.kore.ai/docs/bots/analyzing-your-bot/custom-dashboard/
Use Sessions Dataset and ivr for channel (in case of webhook use ivr)