Problem:
Some users have observed that the Kore chatbot on MS Teams does not respond or identify intent if the user copy-pastes text from an external source into the MS team’s chat session. However, if that same text is copied from notepad (on PC) the bot responds fine.
Root cause:
When users copy-paste the text in MS Teams, different styles like header/colored text, etc. are accepted and the values are being sent as HTML to the platform. The Kore platform is receiving some invisible characters like \n,\r.
Solution:
The below snippet should resolve the copy-paste issue in MS Teams. This code should be placed at a logical place inside the on_user_message event of Botkit.
if(data.message){
data.message = data.message.replace(/[\r\n]/g, "");
}
Thanks for the solution @manasa.jangiti
Note - As mentioned in the problem statement, if a user simply types/pastes plain text this issue can also be avoided.
We have checked the code with the development team, that Kore.ai platform only ‘removes’ < or > if any and it does not replace with \n\r. \n\r comes to Kore.ai from the channel. So if a user is not using BotKit, it may not be possible to handle these because it is beyond Kore.ai’s control.
