Contact Center AI - omnichannel Agent Desktop

XO Platform
1

Hi .,
What is the purpose of contact centre AI/Omnichannel Agent Desktop.IS it possible to integrate with the bot for Agent transfer.

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Or any document related this this. Please let us know detailed use of this feature.

2

Hi @vithyabarathi3519 ,

Thank you for reaching out to Kore.ai Community.
We will check with out PM Team and update you on this.

Thank you,
Srujan Madderla
Kore.ai Community Team