Configure Incomprehension Response Attempts

XO Platform
1

Hi,

I would like to know how to configure how many times the incomprehension response should prompt the user to rephrase their question, and if that number could be configured based on a context variable.

Additionally, I would like to confirm is once this number of attempts has been surpassed, the conversation can be handed over to a human agent. If so, what would be the steps to follow?

Thanks in advance.

2

Hello
You can restrict the user prompts by entity instance properties, and you can also Define the transition behavior when user exceeds the allowed retries.

To involve human agent option please go through the attached link

https://developer.kore.ai/docs/bots/sdks/using-the-botkit-sdk/
https://developer.kore.ai/docs/bots/sdks/botkit-sdk-tutorial-agent-transfer/

Thank you