Hi Team,
what is the time duration after which an agent’s status is marked away.
and is there a way to edit that duration. If yes, then how to do it?
I went through the documentations but did not find any info on after how many minutes agents are
marked away and to edit that.
This time period can be specified under the answer mode. Please see the section under answer mode at Incoming Interactions – SmartAssist for details.
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hi ashish,
i dont see any option on the given link that gives us a way to configure away status duration.
could you please provide a picture of where i can find it.
it would be really helpful
