Hi All,
We launched the chatbot in April. We are struggling to develop routine maintenance process (governance ) for the chatbot. How do you track changes? How often are you making updates? How many resources are required to create, collect and review chatbot FAQS. Can anyone give us some advice/direction on how you maintain?
Establishing a robust maintenance process for your chatbot is crucial for its long-term success. Here’s complete overview to help you structure your governance:
Track Changes: Use a tracking tool to document every change made to the chatbot, from minor tweaks to significant updates.
Update Frequency: The frequency of updates depends on the chatbot’s complexity and user interaction volume. For high-traffic chatbots, reviewing and updating responses weekly or bi-weekly is recommended, especially if it involves time-sensitive information (e.g., pricing, promotions). For others, monthly updates should suffice.
Routine Maintenance: Implement a routine that includes testing the bot’s responses, monitoring key performance metrics (response accuracy, resolution rates, user satisfaction), and gathering user feedback to keep improving. Automated tools can help track and report these metrics, simplifying the review process.
At Lucent Innovation, we specialize in AI chatbot development services, including ongoing maintenance and optimization. We help businesses set up governance systems, handle routine updates, and ensure that chatbots consistently deliver high-quality interactions. Our team can assist in everything from designing FAQs to implementing real-time tracking systems that allow for efficient updates and performance monitoring. If you’re looking for expert guidance in maintaining your chatbot or need help developing a routine maintenance process, feel free to get in touch with us at Get a FREE Quote for Software, Web and App Development