Chat history is not loading and cannot find any messages in chat window

Cannot find messages in the chat window. Its stuck at loading the history. Can anyone help me with us.
Able to type but couldn’t see the messages in the chat window.

Dear Manisha,

Thanks for reaching out to Community.

Please help us with the Platform version you are using. Are you on or on-premise?

Please let us know if you are using any specific browser and if this consistently happens even when you reset cookies and cache.

Try the utterance “Discard All” or reload the chat window and click on the debug icon.

Try chatting with the bot. Do you see any updates in the Debug Window?

From Bot Builder, in the navigation panel on the left, go to Analyze>Metrics. Do we see any information for the user who is chatting with the bot?

I am using
I am testing the bot in the platform.
I could see data under debug logs and metrics section, but i couldn’t find any messages in the chat window.

Dear Manisha,

Could you please share the bot with us or invite to review?