on Premise -
- where do chat history resides? what format (file/DB record etc.,) do they exist? how to access them?
- our client requirement is after each conversation, to store chat transcript in S3 bucket and corresponding summary info to ServiceNow, will be tied to a ticket for future reference. Kore & S3/Servicenow will connect via API.
The Qn is, what is possible from Kore in order to send chat transcript and chat summary?
Thanks in Advance!