Chat History and Chat Summary (date, start time, end time, Kore unique Id, etc.,)

XO Platform
1

Hi,

on Premise -

  1. where do chat history resides? what format (file/DB record etc.,) do they exist? how to access them?
  2. our client requirement is after each conversation, to store chat transcript in S3 bucket and corresponding summary info to ServiceNow, will be tied to a ticket for future reference. Kore & S3/Servicenow will connect via API.

The Qn is, what is possible from Kore in order to send chat transcript and chat summary?

Thanks in Advance!

2

User our API to download chat history.
https://developer.kore.ai/docs/bots/api-guide/conversation-history-api/

3

Thanks, much appreciated!

4

@ngumudavelli
In addition, if you implement bot kit you can have more control on everything that is being said by user and what is being replied to by bot

refer: https://developer.kore.ai/docs/bots/sdks/functions-for-the-botkit-sdk/

5