Chat Duration in custom dashboard

XO Platform
1

Hi Team ,

Could you please help how to apply Date functions in custom dashboard.
I want to calculate the chat duration but Date and Timestamp fields type is number and not accepting any function by which I can calculate the chat duration.
Please help

2

@ruchi2912
As of now date functions are not supported in custom dashboard.

3

ok Swagata…
We can build our dashboard using API data.
Is there any way if we can get the usage metrics and containment metric details through some API so that I can add all data in one dashboard
We need to fetch count of live sessions and Active Agent session details in our custom dashboard.

1 Like
4

Hi @ruchi2912,

We have a sessions API that can help you in getting the number of sessions value etc
https://developer.kore.ai/docs/bots/api-guide/sessions-api/

However, there is no API for getting Active agent session details.

Regards,
Yoga Ramya

5

@ruchi2912
https://developer.kore.ai/docs/bots/api-guide/api-list/ contains all the public api we offer for now.
We are continuously working on exposing more as per business needs but for containment and usage we do not have any apis exposed. You may use mix and match of what is available above to cover as many business cases as you can.