Can't switch language

chatbots

(Máté Horváth) #1

Hello!

I have both English and French enabled with utterances added to intents in both languages. The Language Management is set to lifetime, which means it should change language when the user speaks in a different language. A good couple of weeks before, this was working fine. We are trying to use it now, but the bot doesn’t seem to be able to detect language switching only when I do 'cheat language ’ which is of course not the intended behaviour.

Is this the issue with anyone else too (since maybe the last release)?

Thank you,
Máté Horváth


(Subrahmanyam Donepudi) #2

@mate.horvath If the language preference settings is set to ‘lifetime’, the lang preference for the user will be ‘fixed’ to the language for that user based on the first input provided ( if the language is not identified, the bot would prompt to choose from the supporting languages and ‘fixes’ the lang to the user for that bot for lifetime)

If the language preference settings is set to ‘per session’, the lang preference for the user will be ‘fixed’ to the language for that user 'only for the current session ’ based on the first input provided in the session. ( if the language is not identified, the bot would prompt to choose from the supporting languages and ‘fixes’ the lang to the user for that bot for the current session)