Cannot read CSV file extract

[nontapan.thongnok (nontapan)]

Hello All

I try to extract knowledge graph .csv file but result cannot read. I test in “Thai” language.
Any suggestion on this ?

[swagata.sengupta (Swagat)]

@nontapan.thongnok
Can you please see if this article helps you.

Encoded characters displayed on the bot - KG, batch test, analyze metrics

Dear all, Sometimes we receive issues from developers/ customers that the Kore.ai platform changes the encoding of files and they are seeing encoded characters in various places like - files downloaded from Analyze Metrics, Batch test results, Knowledge Graphs. We would like to mention that the Kore.ai platform does not change any encoding of files. It is kept as is. At your end, you may open the file, check and check the character set and if you see any junk characters. [image] Business us…