Can we restrict Kore.ai failover regions to Europe only? Is there some setting that can be applied in Kore platform?

XO Platform
1

Currently kore has multiple regions but can we restrict Kore.ai failover regions to Europe only? Is there some setting that can be applied in Kore platform to set restriction regionwise?

2

Hello Pratik,

Thank you for reaching out to Kore.ai Community.
We would like to inform you that the failover will be within the respective region across availability zones.

if you are hosting bot in AWS Europe then failover is within EU region only.

Hope this clarifies.

Thank you,
Srujan Madderla
Kore.ai Community Team