I am working on FAQ bot. Is there is any way in which i can call the knowledge collection from the dialog task.
For example i have a flow like:
Bot- Hello Please How can I help you.
User- I have a query;
Bot - Please write your query
User- User provide his query; (From here I want to call the knowledge collection and provide the solution and come come back to the dialog task)
Bot - Provide solution;
Bot- Did I solve your query:- Yes or no
User- select yes or no
In this way flow continues.
Please provide the solution for that. This is urgent requirement for me.