Call feature in Chatbot

XO Platform
1

Does Kore.AI chatbot Click-to-call feature for mobile app users to directly connect with telephonic support. What is the name of this functionality in Kore.AI?

2

Hello Sanchit,

Thank you for reaching out to Kore.ai Community.

  • For voice-enabled bots, use the SIP integration on Kore.ai to connect the chatbot with a telecom provider, enabling seamless call routing to agents.
  • Refer to Kore.ai’s SIP configuration documentation to set up the connection.

Hope this helps.

Thank you,
Srujan Madderla
Kore.ai Community Team