Button Handling for LiveChat

[vithyabarathi3519 (Vithya Barathi)]

Hai.
I have scenario that ,When no answer found from FAQ it should give three options Like connect to liveagent,raiseticket,Start conversation. In this for Livechat i have created separate Workflow with the name “LiveAgentTransfer”. This my button code

In this for Livechat button payload i called the intent name of Live agent workflow but is not initiating that dialog flow. Please help me out to fix this.

[srujan.madderla]

Hi @vithyabarathi3519 ,

Thank you for reaching out to Kore.ai Community.
We suggest you to refer to the below post, this might be helpful for you.

Display one button in entity node

Hi Babitha, Okay. Use ‘string’ as entity type and in ‘web/mobile client’ channel specific bot response put the below code in the java script section . Hope this suffices your requirement, as user can provide any input if applicable or simply click “N/A” button if not. Also you can make conditional transition in case of ‘N/A’. var info = [“N/A”]; var message = { “type”: “template”, “payload”: { “template_type”: “button”, “text”: “Please enter if applicable else click N/A”, “buttons”: […

If you still have any queries, please revert back we will be glad to assist you.

Thank you,
Srujan Madderla
Kore.ai Community Team