Button Handling for LiveChat

XO Platform APIs and SDKs
1

Hai.
I have scenario that ,When no answer found from FAQ it should give three options Like connect to liveagent,raiseticket,Start conversation. In this for Livechat i have created separate Workflow with the name “LiveAgentTransfer”. This my button code

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In this for Livechat button payload i called the intent name of Live agent workflow but is not initiating that dialog flow. Please help me out to fix this.

2

Hi @vithyabarathi3519 ,

Thank you for reaching out to Kore.ai Community.
We suggest you to refer to the below post, this might be helpful for you.
https://test-discourse.kore.ai/t/display-one-button-in-entity-node/1417/5

If you still have any queries, please revert back we will be glad to assist you.

Thank you,
Srujan Madderla
Kore.ai Community Team