Bot was not able to flow to the next step in Web Channel Mode

[jayavignesh.g1 (Jayavignesh)]

Hi Team,

Suddenly from yesterday we are not able to invoke the ‘agent to transfer’ functionality in web/channel channel after the Entity Call. We have configured the smart assist & Kore AI Builder. Initially it was working fine, I have made a small changes in the User Panel hope it was impact/affect any bridge between them. Kindly take a look on this one.

Thanks in advance,
Jay

[srujan.madderla]

Hi @jayavignesh.g1 ,

We request you to raise a support ticket for this.

Thank you,
Srujan Madderla
Kore.ai Community Team

[reva.tamaskar]

May I know how this issue was solved?