Hello Kore.ai team
I’m currently building a voice bot that makes an outbound call to the customer from the given number .This generally has 2-main flows. Let’s say flow-1 and flow-2.
Flow-1: is the main flow through which the bot speaks to the customer. Here it evaluates the customer data and all to move forward with the call.
Flow-2: is like UI/ conversation b/w agent and the bot who wants to call to the customer. Here the agents comes and gives the customer details and when he hits enter then the bot will make a call to the given number. Here in this dialog task I’m storing the customer details in session variables at the end and then passing these session variables to my Flow-1 dialog task and trying to check whether I can get those values.
The starting point is the digital channel where the agent comes, gives details to the bot and initiates the call from the conversation. And the bot makes the call and speaks the flow-1 conversation.
For testing purpose I have connected my flow-2 to my flow-1 as a dialog node to see whether the data stored in session variables are coming or not. I see the values are taken in the digital channel but when the bot makes the call to the customer, it is not reading the customer name,
Why I can see the customer name in the digital channel but not in the voice? Could you guys please tell me this out?
