We are using an Universal bot which is connected to 3 bots, now we are using a dynamic intent in feq of the scenarios. So in one scenario the it is not triggering the dynamic intent instead logging error saying “bot not found”
Hello Subha,
Welcome to Kore.ai Community.
The “Bot not found” error in a Dynamic Intent node typically occurs when the intent name cannot be resolved at runtime. Please verify:
- Intent Name/Variable – Ensure it exactly matches the Dialog or FAQ name in the bot. If using a variable, confirm it is populated correctly before the node is triggered.
- Linked Bot Format – For intents from a linked bot, use
LinkedBotName.IntentNameformat. - Universal Bot Config – If the node is in a Universal Bot, ensure the target bot is linked and accessible.
- Error Handling – Configure the Target Intent Error Transition to manage scenarios where the intent is not found.
Please refer to the below documentation, this might be helpful for you.
https://docs.kore.ai/xo/automation/use-cases/dialogs/node-types/dynamic-intent-node/
Thank you,
Srujan Madderla
Kore.ai Community Team