Bot is unable to recognize the context

XO Platform
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1

I have an issue where bot is unable to recognize the context throughout the dialog task
Scenario:
Dialog Task-Change Appointment
When bot enters into the Change Appointment Dialog Task
Bot Says----How can I help with your appointment
Customer says-----I need to change it
Bot is unable to refer it—>appointment and going to fallback task
The training utterances are 1)I need to change the appointment
2)Can i modify the appointment
So Here Appointment is not an entity to capture but within the dialog task it is unable to refer it—>Appointment

How can I make this work by taking the context into account?

2

Hello Hemanth,

Welcome to Kore.ai Community.
Could you please share reference screenshots of the configurations made on the bot and dialog tasks ?

That would help us to identify the issue and assist you accordingly.

Thank you,
Srujan Madderla
Kore.ai Community Team