Audio file is not worked properly

SmartAssist
1

the voice file attached in the message failed to run as expected

2

Hi @m.gamal,

Could you please elaborate your request and also share the details related to error which are facing.
That would help us to identify the issue and assist you accordingly.

Thank you,
Srujan Madderla
Kore.ai Community Team

3

hi Srujan
issue details : i used a wav file in message node in smart assist as an audio file but the voice is so bad after testing it and the same when i changed the waiting experience music

4

Hi @m.gamal ,

Please share the Wav file, we will do the analysis at our end and revert back to you with a progressive update.

Thank you,
Srujan Madderla
Kore.ai Community Team

5

sure the attached voice link below

6

Hi @m.gamal ,

Thank you for sharing the WAV File, we are checking on this with the concerned team and will get back to you with our analysis and progressive update as early as possible.

Thank you,
Srujan Madderla
Kore.ai Community Team