I have integrated ServiceNow (SNOW) into the bot and implemented two flows: ‘Create Incident’ and ‘Show List of All Incidents.’ However, when I start the bot for the first time each day and try these flows, it asks for authorization and redirects to the ServiceNow page where I need to enter the username and password. How can I resolve this issue so that it does not ask for authorization every day for every user?
I assume you set your integration for pre-authorize and that your bot is only asking to authorize once a day.
The behavior you are describing sounds like your SNOW access token has an expiration timer. I can’t find any Kore documentation that describes how to handle this scenario, but I’d expect a developer account to have different timeout parameters than a production bot account. As a work-around, I’d try setting up the User Authentication scenario and use a script node to insert values for username and password, but this would NOT be a good production configuration.
Good luck!