Dear Valued Customers,
We’re excited to announce upcoming improvements to our support ticket creation form!
Our goal is to streamline the process, collect essential information efficiently, and ultimately enhance your overall support experience.
What’s Changing?
We’re introducing new fields and options to the ticket creation form.
These changes will help us gather more relevant information upfront, reducing the need for follow-up questions and minimizing communication delays.
Benefits for You:
-
Faster Ticket Resolution:
By providing more context from the start, we can expedite the troubleshooting process and resolve your issues more efficiently. -
Improved Ticket Accuracy:
More complete information will lead to more accurate diagnoses and targeted solutions. -
Enhanced Support Experience:
Our goal is to make it easier for you to submit support requests and receive timely assistance.
When Will These Changes Take Effect?
19th October 2024
We appreciate your understanding and cooperation as we implement these changes.
If you have any questions or concerns, please don’t hesitate to reach out to our support team.
Note:
- This change is applicable for only Enterprise Customers.
- For Non Enterprise users please use the following link
Thank you for your continued support and trust on Kore.ai